Shipping Policy — Pikabo

Last Updated: September 6, 2026

At Pikabo, we aim to prepare and deliver your little one's order safely and as quickly as possible. This Shipping Policy explains our order processing and delivery procedures for purchases made through pikabo.pk.

Shipping Coverage

We currently deliver orders across Pakistan through our courier partners.

Delivery availability may vary for remote or restricted service areas.

Order Processing Time

Regular orders are generally processed within 1–2 business days after order confirmation.

Orders placed on weekends, public holidays, or during high-volume sales periods may require additional processing time.

Customized & Personalized Orders

Products customized with a child's name, custom print, embroidery, or other personalization require additional preparation.

Customized orders may take approximately 2–4 business days to prepare before dispatch, depending on the type of customization and current order volume.

Please carefully check the name spelling, size, color, and other customization information before submitting your order.

Estimated Delivery Time

After dispatch, orders are generally delivered within:

Major Cities: approximately 2–4 business days
Other Cities & Areas: approximately 3–7 business days

Delivery times are estimates and may vary depending on your location, courier operations, weather conditions, public holidays, or circumstances outside Pikabo's reasonable control.

Shipping Charges

Applicable shipping charges will be displayed at checkout before you complete your order.

If Pikabo offers Free Shipping as part of a promotion or above a certain order value, the applicable conditions will be displayed on our website or at checkout.

Cash on Delivery (COD)

Cash on Delivery may be available for eligible orders and locations within Pakistan.

Customers are requested to provide an active phone number and complete delivery address when placing an order.

Our team or courier partner may contact you to confirm your order or delivery details.

Order Confirmation

Pikabo may contact customers through phone or WhatsApp to verify certain orders before processing or dispatch.

Providing incorrect or unreachable contact information may result in processing delays or cancellation of an order where confirmation is required.

Order Tracking

Where tracking is available, customers may receive tracking information after their order has been dispatched.

Please allow some time after dispatch for the courier's tracking system to update.

If you have difficulty tracking your parcel, contact Pikabo and provide your order number.

Incorrect or Incomplete Address

Customers are responsible for providing an accurate:

• Full name
• Mobile number
• Complete delivery address
• City and area
• Any additional delivery instructions where necessary

Pikabo cannot guarantee successful delivery where incorrect or incomplete information has been provided.

If a parcel is returned to us because of an incorrect address, unreachable customer, or repeated unsuccessful delivery attempts, additional delivery charges may apply if the customer requests re-shipment.

Delivery Attempts & Refused Parcels

Please ensure someone is available to receive your order.

Courier companies may make a limited number of delivery attempts. If a parcel is refused or cannot be delivered after the courier's permitted attempts, it may be returned to Pikabo.

Re-shipping may require payment of additional courier charges.

Damaged or Incorrect Parcel

Please inspect your order after receiving it.

If you receive a damaged, defective, or incorrect product, contact Pikabo as soon as possible with:

Order number
Description of the issue
Clear photos or video of the product/package

Once verified, our team will assist you according to our Return & Refund Policy.

Courier Delays

While we work with courier partners to provide timely delivery, occasional delays can occur because of weather, strikes, public holidays, operational issues, remote locations, or other circumstances outside our direct control.

Pikabo will make reasonable efforts to assist customers with delayed shipments but cannot guarantee an exact delivery date once a parcel has been handed over to the courier.

Changes or Cancellation Before Dispatch

If you need to change your delivery information or cancel an order, please contact us as soon as possible before dispatch.

Once an order has been dispatched, we may not be able to change the address or cancel the shipment.

For customized/personalized products, cancellation may not be possible once customization or production has started.

Contact Pikabo

For shipping, delivery, or tracking assistance, please contact:

Pikabo Kids Wear
Website: pikabo.pk
WhatsApp: +92 371 5167475
Call: +92 371 5167475
Email: pikabo365@gmail.com

Please keep your order number available when contacting us so we can assist you quickly.

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