Refund policy
Return & Refund Policy
At Pikabo, we want every little one to love what they wear. If you experience an issue with your order, our team is here to help.
Returns & Exchanges
We accept eligible return or exchange requests within 7 days of delivery.
To qualify for a return or exchange, the item must be:
- Unused, unworn and unwashed
- In its original condition
- With all original tags and packaging intact
- Accompanied by proof of purchase or order number
Items showing signs of wear, washing, damage caused after delivery, stains, perfume or other use may not be accepted.
Size Exchanges
Ordered the wrong size? Eligible non-customized products may be exchanged for another available size within 7 days of delivery.
Customers are responsible for return/exchange courier charges when the correct product and size were originally delivered.
If Pikabo sends the wrong product, color or size, we will take responsibility for resolving the issue and applicable shipping costs.
Customized & Personalized Products
Products customized with a child's name, custom print, embroidery or other customer-requested personalization cannot be returned, exchanged or refunded because they are made specifically for the customer.
Please carefully check the name spelling, size, color and other customization details before placing your order.
However, if Pikabo makes an error in the customization, or the personalized product arrives damaged or defective, please contact us and we will arrange an appropriate replacement or resolution at no additional cost, subject to verification.
Damaged, Defective or Incorrect Items
Please inspect your order when it arrives.
If you receive an incorrect, damaged or defective item, contact Pikabo as soon as possible and provide your order number and clear photos/videos of the issue.
Once verified, we will arrange a replacement, exchange or refund as appropriate.
Refunds
Once an eligible returned item is received and inspected, we will notify you about the status of your return.
If a refund is approved, it will be processed using the applicable payment/refund method. Processing times may vary depending on the payment method or financial institution.
Original delivery charges are generally non-refundable, except where the return is due to an error by Pikabo or a defective/incorrect product.
Sale & Promotional Items
Items marked as Final Sale are not eligible for return or exchange unless they arrive damaged, defective or incorrect.
Any special return conditions applicable to a promotion will be displayed at the time of purchase.
Order Cancellation
If you need to cancel an order, please contact us as soon as possible.
Orders that have already been dispatched may not be cancelled. Customized or personalized orders cannot be cancelled once customization or production has started.
How to Request a Return or Exchange
Contact Pikabo Customer Support with:
Order Number
Customer Name
Reason for return/exchange
Photos/videos, if there is a product issue
Our team will review your request and provide return instructions.
Please do not send a return parcel without first contacting Pikabo and receiving return instructions.
Contact Us
For return, exchange or refund assistance:
Pikabo Kids Wear
Website: pikabo.pk
WhatsApp: 03715167475
Email: pikabo365@gmail.com
Pikabo — Style Start Young.