Privacy Policy — Pikabo

Last Updated: September 6, 2026

At Pikabo, we respect your privacy and are committed to protecting the personal information you share with us when visiting our website, placing an order, contacting us, or using our services.

This Privacy Policy explains how Pikabo collects, uses, stores, and shares your information when you visit or make a purchase through pikabo.pk.

Information We Collect

When you visit our store, create an order, contact us, or use our services, we may collect information such as:

• Name
• Phone and WhatsApp number
• Email address
• Billing and shipping address
• Order and purchase information
• Product selections, sizes and colors
• Customization information you provide, such as a child's name for personalized products
• Payment and transaction information
• Device, browser, IP address and website usage information
• Communications you send to Pikabo

For personalized products, we only use customization details, including names submitted by customers, as necessary to prepare and fulfill the requested product and provide related customer service.

How We Use Your Information

We may use your information to:

• Process and fulfill your orders
• Deliver products to your provided address
• Process payments and refunds
• Provide customized or personalized products
• Communicate order confirmations and delivery updates
• Respond to customer-service requests
• Handle returns, exchanges and complaints
• Prevent fraudulent or unauthorized transactions
• Maintain and improve our website and services
• Understand how customers use our store
• Send promotional communications where permitted and where you have chosen to receive them
• Meet applicable legal and regulatory requirements

Shopify

Our online store is powered by Shopify.

Shopify processes certain personal information to provide the e-commerce infrastructure that allows us to operate our online store. Information may therefore be processed by Shopify in accordance with its own privacy practices.

You can learn more through Shopify's Privacy Policy.

Payments

When you make a purchase, payment information may be processed by Shopify and/or the payment provider available at checkout.

Pikabo does not necessarily receive or store your complete bank-card information. Payment providers process payment information according to their own security and privacy practices.

For Cash on Delivery (COD) orders, we use the information necessary to verify, prepare and deliver your order.

Delivery & Service Providers

We may share necessary customer information with trusted third parties that help us operate our business, including:

• Courier and delivery companies
• Payment processors
• Shopify and e-commerce service providers
• Website hosting and technology providers
• Analytics and marketing services
• Customer-support services

For example, your name, phone number and delivery address may need to be provided to a courier company so your order can be delivered.

We only share information where reasonably necessary to provide our services, operate our store, meet legal obligations, or protect our legitimate interests.

Cookies & Analytics

Pikabo and our service providers may use cookies and similar technologies to operate the website, remember preferences, understand store traffic, improve performance, and support advertising or analytics features.

You may be able to control certain cookies through your browser or the cookie/privacy controls displayed on our website.

Marketing Communications

If you choose to receive promotional communications, Pikabo may contact you regarding new arrivals, offers, discounts and other store updates.

Where applicable, you can unsubscribe or ask us to stop sending marketing communications at any time.

Transactional messages relating to an order, payment, delivery, return or customer-service request may still be sent when necessary.

Data Security

We take reasonable measures to protect customer information against unauthorized access, loss, misuse or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

Data Retention

We retain personal information for as long as reasonably necessary to:

• Fulfill orders and provide customer support
• Maintain appropriate business and transaction records
• Resolve disputes
• Prevent fraud
• Meet accounting, tax, legal or regulatory requirements

Information that is no longer reasonably required may be deleted, anonymized or otherwise handled in accordance with applicable requirements.

Your Privacy Choices

Depending on applicable law and circumstances, you may contact us to request information about the personal data we hold about you, request corrections to inaccurate information, or request deletion of information where appropriate.

Some information may need to be retained for legitimate business, accounting, fraud-prevention or legal purposes.

To make a privacy-related request, contact us using the details below.

Children's Privacy

Pikabo sells clothing and products intended for babies and children, but our online store is intended to be used by parents, guardians and other adults making purchases.

Customers should only provide a child's information when necessary for a requested service, such as entering a child's first name for a personalized product.

We do not intentionally use a child's customization information for unrelated marketing purposes.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our store, services, technology, legal requirements or business practices.

The latest version will be published on our website with an updated revision date.

Contact Pikabo

If you have questions about this Privacy Policy or how your information is handled, contact:

Pikabo Kids Wear
Website: pikabo.pk
WhatsApp: +92 371 5167475
Call: +92 371 5167475
Email: pikabo365@gmail.com

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